Effective Date: 21 July 2026
Last Updated: 21 July 2026
1. Introduction
SakinahConnect (“SakinahConnect,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit www.sakinahconnect.com, create an account, complete a matrimonial profile or use any of our services.
By registering with SakinahConnect, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described below.
2. Who We Are
SakinahConnect is an online Muslim matrimonial platform based in the United Republic of Tanzania. It is designed to help eligible adults search for a suitable spouse in a respectful, safe and faith-conscious environment.
For privacy questions or requests concerning your personal data, contact:
Email: support@sakinahconnect.com
Website: www.sakinahconnect.com
3. Information We Collect
Depending on how you use SakinahConnect, we may collect the following information:
Account Information
- Username
- First and last name
- Email address
- Password in encrypted form
- Account status and registration date
Matrimonial Profile Information
- Gender
- Age
- Country of residence
- City or region
- Marital status
- Information about children
- Education level
- Occupation or profession
- Languages spoken
- Prayer practice
- Personal description
- Qualities and values sought in a spouse
- Profile photographs and other information you choose to provide
Sensitive Personal Data
Some profile information may reveal religious beliefs or practices, marital circumstances and other private aspects of your life. We process such information only for the purpose of providing the Muslim matrimonial service and with your consent.
Technical Information
We may automatically collect:
- IP address
- Browser and device type
- Operating system
- Login activity
- Pages visited
- Cookies and similar technologies
- Security and error logs
Communications and Reports
We may collect messages sent to our support team, reports made against other users and communications made through site features, where such features are available.
Payment Information
If paid services are introduced or used, we may receive transaction details such as payment status, amount and reference number. Complete bank card or mobile-money credentials may be processed directly by the relevant payment provider and may not be stored by SakinahConnect.
4. How We Use Your Information
We use personal data to:
- Create and manage your account
- Build and display your matrimonial profile
- Help members discover potentially suitable profiles
- Provide profile searching and matching features
- Verify account information where necessary
- Communicate service notices and account updates
- Provide customer support
- Prevent fraud, impersonation, harassment and misuse
- Investigate complaints and safety reports
- Enforce our Terms and Conditions
- Improve the security, performance and usability of the website
- Process payments and subscriptions where applicable
- Comply with legal and regulatory requirements
We will not use your personal data for purposes that are materially different from those described in this Policy without informing you or obtaining additional consent where required.
5. Profile Visibility
Information placed on your matrimonial profile may be visible to other registered SakinahConnect members according to the privacy settings and functionality of the website.
Members must not copy, publish, distribute or misuse another person’s profile information or photographs.
For your safety, do not include phone numbers, email addresses, workplace addresses, social-media accounts or other direct contact details in public profile fields.
Although we take reasonable steps to protect member information, we cannot guarantee that another user will not take screenshots or unlawfully copy information displayed to them.
6. Our Legal Grounds for Processing
We process personal data where:
- You have given consent
- Processing is necessary to provide the service you requested
- Processing is necessary to comply with a legal obligation
- Processing is necessary to protect members and prevent fraud or abuse
- We have a legitimate interest that does not override your privacy rights
Where information concerns religious practice or other sensitive personal matters, we rely primarily on your explicit consent and the necessity of providing a faith-based matrimonial service.
You may withdraw your consent by contacting us. Withdrawal will not invalidate lawful processing carried out before your consent was withdrawn. Some services may no longer be available if the required information cannot be processed.
7. How We Share Information
We may share limited personal data with:
- Other registered members, as part of the matrimonial service
- Website hosting, email, security, technical-support and payment providers
- Professional advisers where necessary
- Government authorities, regulators or law-enforcement bodies where legally required
- A successor organisation in the event of a lawful merger, sale or transfer of the service
Service providers are permitted to use personal data only for the services they provide to us and must protect it appropriately.
We do not sell or rent members’ personal data to advertisers or data brokers.
8. International Data Processing
Some technology or hosting providers may process or store information outside Tanzania. Where personal data is transferred internationally, we will take reasonable steps to ensure that it receives appropriate protection in accordance with applicable data-protection requirements.
9. Cookies
SakinahConnect may use essential cookies to:
- Keep members logged in
- Maintain account security
- Remember website preferences
- Operate registration and profile features
- Analyse and improve website performance
You may control non-essential cookies through your browser settings. Blocking essential cookies may prevent registration, login or other parts of the website from functioning properly.
10. Data Security
We use reasonable administrative and technical measures to protect personal data, including access controls, encrypted passwords, security monitoring and restricted administrative access.
However, no website or method of electronic storage is completely secure. Members are responsible for keeping their passwords confidential and should notify us immediately if they suspect unauthorised access to their accounts.
11. Data Retention
We retain personal data for as long as your account remains active or as long as reasonably necessary to provide the service.
After an account is deleted, some information may be retained temporarily in backups or where necessary to:
- Comply with legal obligations
- Resolve disputes
- Prevent fraud or repeated abuse
- Enforce agreements
- Protect the safety of members
Information that is no longer required will be deleted, anonymised or securely restricted.
12. Your Rights
Subject to applicable law, you may request to:
- Know whether we process your personal data
- Obtain access to your personal data
- Correct inaccurate or incomplete information
- Delete personal data where legally permitted
- Object to or restrict certain processing
- Withdraw consent
- Request information about how your data has been used or shared
- Close your account
- Lodge a complaint with the relevant data-protection authority
We may ask you to verify your identity before processing a privacy request.
Requests may be sent to support@sakinahconnect.com.
13. Age Requirement
SakinahConnect is intended only for adults aged 18 years or older who are legally eligible to seek marriage.
We do not knowingly permit children to create accounts. If we discover that a person under 18 has registered, we may suspend or delete the account and associated information.
14. Third-Party Links
The website may contain links to external websites or services. SakinahConnect is not responsible for the privacy practices, security or content of third-party websites. You should review their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology or legal obligations change.
The revised version will be posted on this page with a new “Last Updated” date. Where changes are significant, we may also notify registered members through the website or email.
16. Contact Us
For questions, complaints or requests relating to your personal data, contact:
SakinahConnect
Email: support@sakinahconnect.com
Website: www.sakinahconnect.com
Country: United Republic of Tanzania